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The American Mixologist Online® Newsletter
Vol. 14, No. 48 All Rights Reserved
Management

Captain
William Bligh of the H.M.S. Bounty is a historic figure
because of his astonishing skills at motivating people.
His draconian methods helped motivate the crew of the Bounty
to sail half way across the world; unfortunately he couldn’t
get them to return the ship. Interestingly enough, two later
crews serving under the infamous Captain Bligh reacted similarly
to his motivational tactics.
Suffice
to say, motivating people is an acquired skill, which partially
explains why the employee turnover rate of employees in
the hospitality industry runs at about 300%. So how can
managers better motivate employees and create a more positive
working environment?
Here’s
our short list on that very subject.
1. Acknowledgement
— It’s only human nature
to want to be appreciated. According to the One Minute Manager,
you should catch employees doing things right and acknowledge
the behavior. They will naturally want to continue doing
whatever it is that draws praise.
2. Solicit
Input — Employees want
to know that their ideas matter, especially if they know
something that you don’t. Take time to solicit employees
opinions and give their thoughts due consideration.
3. Empathy
— Dealing day in and day out
with the public can take its toll. It’s a hard business
and affording your staff genuine understanding will go a
long way to creating a positive working environment.
4. Stability
— People need to feel like
they belong, especially where work is concerned. Look to
give employees a sense that their jobs are secure and you’ll
witness your staff solidify into a team.
5. Good
Pay — If an employee
is making a decent living, why would he or she want to do
something to jeopardize that? Ensuring your staff is walking
with good money is an excellent motivator.
6. Prevent
Stagnancy — Keeping
your people professionally challenged is an effective way
to stave off job burnout. Allow employees to evolve within
their job by giving them more responsibility.
7. Career
Advancement — Growth
potential within the company gives employees a better sense
that they’re on the right job track. Look to create
promotion opportunities for your people to advance their
careers inside your business.
8. Loyalty
— Loyalty towards your employees
is essential to instilling mutual trust and creating a cohesive,
professional staff. The essential first step is to relate
to your people on a human level, as individuals, not merely
as names on a work schedule.
9. Positive Work Environment —
Is your business a good place in which to work? Are the
managers supportive? Do they look to work with the employees,
or do the employees work for the managers?
10. Equitable
Treatment — People want
to be treated fairly. Everything from discipline to scheduling
should be handled equitably. Nearly every decision management
makes will effect their employees’ ability to earn
a decent livelihood.
Successful
Beverage Management
Proven Strategies for the On-Premise
Operator
This may be the best resource guide ever
written for controlling, managing and operating a beverage operation
profitably.
Covering virtually every aspect of a beverage operation, Robert Plotkin has left no stone unturned. From analyzing bartender and server productivity to explaining how to use pour cost formulas to increase profits, it is a guide that anyone can use to increase their profits, reduce their costs and understand how to do it in a step-by-step format.
Plotkin's experience has allowed him to carefully analyze all aspects of running a beverage operation, whether in a restaurant, hotel or nightclub, and apply the controls and systems necessary to generate profit from the business. This all new book is based on methods operators have used nationwide to cut thousands of dollars off their operating costs, reduce theft, and increase their sales in percentages that reach into double digits.
Included in the book's 24 information-packed chapters are; maintaining health code standards behind the bar, establishing pouring procedures, analyzing the beverage operation, implementing safe-guards to protect inventory, conducting market research, the mathematics of profit, standards in bar design for efficiency of movement, and even how to select well liquor. This is a complete guide of strategies, formulas and steps to reach beverage management success. Make the most of your beverage operation and order today!
~ by Robert Plotkin with Steve Goumas ~ 284 pages ~ 6" x 9" ~ $49.95 ~

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